Return Policy

At BT Furnishings we want you to be completely satisfied with your purchase. We will accept returns on products that are unused and in the original packaging within thirty (30) days of delivery or pickup, with the original receipt. A 15% restocking fee will be deducted from all returns and exchanges.

What items can I return?

New, unused items with all parts intact and in the original packaging. BT Furnishings reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse. We do not accept returns or exchanges on floor models, clearance, AS-IS merchandise and bedding products.

What items cannot be returned?

BT Furnishings does not accept returns or exchanges on floor models, clearance, AS-IS merchandise and bedding products. Products with stains, odors or pet hair cannot be returned or exchanged.

How will you determine my refund amount?

BT Furnishings will refund the cost of the item minus a 15% restocking fee. Delivery and assembly fees are not refundable.

What if my item is damaged or has a manufacturing defect?

If your item was delivered with damage or a manufacturing defect, please contact us within 72 hours of delivery to have your item repaired or replaced. BT Furnishings will repair or replace the item at our sole discretion.

How do I return my order?

You can visit any of our locations during store hours to process your return. Please bring a copy of your order confirmation email and original payment method to efficiently process your return. If you would like to verify your item is eligible for return or need assistance, please contact us with your order number and item name.

When will I receive my refund?

We will immediately process your refund to the original payment method. However, it may take up to ten (10) business days for your refund to appear on your credit card statement. This is dependent on your credit card or bank provider, and is out of our control. Financed returns vary by lender but typically posts to your account within fourteen (14) business days.